Quick help
No reminders?
Check notification, activity-recognition, and exact-alarm permissions, then review your active reminder hours.
Watch not syncing?
Open Move More on both devices and confirm the watch is paired with the same Android phone.
Premium missing?
Use Restore purchases while signed into the Google Play account that completed the purchase.
Data question?
Read the privacy policy for a full description of local data, providers, and your choices.
Movement reminders
Why did a reminder not arrive?
Move More may wait when:
- the current time is outside your active reminder windows;
- you have already reached your selected daily prompt limit;
- a cooldown is still active after a recent reminder;
- sleep or quiet time is active;
- required notification or activity permissions are disabled; or
- Android battery restrictions prevent reliable background work.
Open Move More settings to review your reminder preset, schedule, cooldown, and daily limit.
Android permissions
Move More needs supported activity signals to identify broad movement and quiet states, notification permission to show prompts, and exact-alarm access where Android requires it for reliable timing.
You can review or change these permissions in Android Settings. If you revoke a required permission, Move More will explain what is missing the next time you open the app.
Android phone and Wear OS sync
If phone and watch information appears out of date:
- Confirm the watch is connected to the phone.
- Open Move More on the phone and the watch.
- Check that Google Play services are up to date on both devices.
- Allow a short moment for the latest settings and activity context to synchronize.
Health Connect
Health Connect is optional. If enabled, Move More may read the step and sleep-session data you approve to improve daily context. You can disconnect Health Connect or change individual permissions in Android settings at any time.
Premium purchases
Restore an existing purchase
Open Move More settings, go to the premium section, and choose Restore purchases. Make sure Google Play is signed into the account that originally completed the purchase.
Cancel a subscription
Subscriptions are managed through Google Play. Open Google Play, go to Payments & subscriptions, choose Subscriptions, and select Move More. Uninstalling the app does not automatically cancel an active subscription.
Still need a hand?
Send a report through the Move More issue tracker. Include your phone and watch models, Android and Wear OS versions, and a short description of what happened. Do not post personal health information or purchase receipts publicly.
Contact Move More support